WARRANTY POLICY

Each product we offer comes with a minimum manufacturer's warranty of 1 year from the date of purchase. You must retain your sales receipt for service. The warranty period begins the day you receive the product, not when you begin to use it.

Defective Products (Within One Year of Purchase)

Within one year of purchase you may contact TechniArt's customer service department for warranty service either by phone at 860-693-2003 or by email at customerservice@techniart.com.

Option 1 Replacement Product

If you would like a replacement product TechniArt may or may not request return of the defective item. If we request the defective item be returned, we will issue a pre-paid USPS return label for you to return the merchandise. Once we receive the merchandise we will ship your replacement product.

Option 2 Refund

If you decide you prefer a refund, we will issue a pre-paid USPS return label for you to return the merchandise. Once we receive the merchandise we will issue your refund in the form of a company check or refund back to the credit card you purchased with.

Defective Products (After One Year of Purchase)

If your product fails during the manufacturer warranty, but is after one year from the date of purchase, TechniArt reserves the right to refer you to the manufacturer for replacement of the defective product. The manufacturer's customer service policies will take precedence over TechniArt's policies. Please contact the manufacturer directly for warranty instructions. If you are unhappy with the service you receive from the manufacturer, contact our customer service department by phone at 860-693-2003 or by email at customerservice@techniart.com.

REFUND POLICY:

If you have a product that you wish to return for reasons other than a broken or defective product, please contact our customer service department by phone at 860-693-2003 or by email at customerservice@techniart.com.

TechniArt will accept returns for products purchased up to 30 days from the date of receipt. It is up to you to package your return in a way so it will safely arrive back to us. You may want to insure the product you are returning with the shipping company. When the product is received you will be issued a credit equal to the product purchase price in the form of a check or a refund back to the credit card you purchased with. The consumer is responsible for any shipping charges incurred in returning the product.

After contacting TechniArt's customer service department, pack your return carefully, and ship it to the address below. Returns that are sent COD will not be accepted.

Sent via UPS/Fed-Ex:
TechniArt Incorporated
Customer Service Returns
41 Bridge Street
Collinsville, CT 06019
 
Sent via USPS:
TechniArt Incorporated
Customer Service - Returns
PO Box 500
Collinsville, CT 06022

* Limit of 1 Smart Thermostat per household.
* Household must have an active Snohomish County PUD account.
* To be eligible, household must be heated with an electric forced air furnace or electric-only ducted heat pump.
* Orders will only ship to qualified addresses in Snohomish County PUD service territory.
* The promotion runs from 4/18/19 to 4/30/19 or while supplies last.
* All orders will be shipped within 15 days of purchase.
* Purchase Price includes $75 PUD Smart Reward and $50 ecobee4 discount. Thermostats purchased through this promotion will not be eligible for an additional PUD Smart Reward.
* Customers who have previously received a $75 Smart Reward for a Smart Thermostat are not eligible for this promotion.



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